July 31, 2018 at 12:41 am #5419
As you may have noticed, we experienced a server interruption this evening. It has been resolved and you can login to your app again. If the B-hyve app is asking for your login credentials, just hard close your app and open it again to avoid inputting your login info. Thanks for your patience!Spread the love!July 31, 2018 at 12:58 am #5426brewboyParticipant
It works great now. Thanks for fixing it.Spread the love!July 31, 2018 at 3:51 am #5439
Thanks for the update Brad! (BTW any word on an update for the Hub dropping WiFi that multiple folks in this forum have asked about; including me?)Spread the love!July 31, 2018 at 12:56 pm #5442mwurchParticipant
I am still having issue getting logged in. I cannot get into the app and nor can I log in online.
Frustrated.Spread the love!July 31, 2018 at 3:33 pm #5448
@MWURCH, sorry to hear you are still experiencing issues! Did you try the password reset to see if it was a password issue after the hard app close didn’t work?Spread the love!July 31, 2018 at 3:37 pm #5449
@SMK, I just spent some time looking into the issue you mentioned from previous posts. There are some edge cases where it can go offline and we have been able to recreate that. Our firmware engineer already has a new build of the firmware we are testing for that specific issue. Does your hub come back online by itself, or do you have to power cycle the unit to bring it back? Thanks!Spread the love!July 31, 2018 at 3:40 pm #5450
The hub does not come back online by itself / so i have to either power cycle / or use the option in the app to update wifi settings (just using the same AP etc), after which the hub will remain connected for a few hours and then drop again.
I’ve tried the reset device connection option and that doesn’t work.
Thanks to you/your firmware engineer for looking into the issue!Spread the love!July 31, 2018 at 3:50 pm #5451
Thanks for being patient as we fix it! Unless there are other changes to the firmware, it will be version 23 that will roll to your device. Provided the hub is connected, the update should automatically roll out to your device. Look for it in the next week or two.Spread the love!July 31, 2018 at 3:52 pm #5452
ok! the hub is connected (on/off) as much as possible. I (and i’m sure all the other orbit b-hyve users that have asked about the issue in the forums) really appreciate you taking the time to troubleshoot/fix this edge case issue.Spread the love!July 31, 2018 at 4:55 pm #5455mwurchParticipant
I am not able to reset the password. When i try it states invalid. The new password is to be 8 characters and that is not working.
Yesterday it went off line and has not been on since.Spread the love!July 31, 2018 at 8:02 pm #5459kalaniocParticipant
I am receiving a “Timer taking too long to respond” error message. It was working fine yesterday and once this morning. Could this be a related issue?Spread the love!August 3, 2018 at 4:38 pm #5615
I am also seeing what KALANIOC is seeing after the server interruption. “Timer taking too long to respond” error message
I have hard restarted my app and even rebooted my phone. I also went into thr app and tried doing a test of teh zone, and get the same issue.
Plus i tried deleting the zone and programs and still nothing. I even went into settings, devices and resett eh connection to the hib and timer, and it all shows up as connected and working.
But still cant water or test.
-PeterSpread the love!August 3, 2018 at 4:41 pm #5616
When i do a test it also gives me an error, Server took to long to respond.Spread the love!August 3, 2018 at 4:43 pm #5618
I even uninstalled teh app, and download it, i am on iPhone iOS 11.4.1Spread the love!
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