Community Home Community B-hyve Indoor Underground Timer Smart watering not starting

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #77026
    mader67
    Participant

    Not sure what is going on. The app says smart watering will begin at 6AM … it’s 6 AM and it doesn’t start watering and the app says smart watering will begin at 642 … 642 comes around and again it doesn’t start watering and the app says smart watering will begin at 724 … same thing at 724
    Indoor Timer
    MAC 44:67:55:40:C7:7A
    Firmware 0020
    Hardware WT24-0001

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    #77056
    Stephen
    Keymaster

    @Mader67 I show that your timer is watering for the full duration its intended to and there is nothing preventing it. Have you ran the timer manually? It seems like your valves may not be receiving the signal. I think you may benefit from contacting our support team, we should be able to get it working for you. You can reach them at 1-800-488-6156.

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    #77076
    mader67
    Participant

    I called and someone said it wasn’t synched up … it ran on Wednesday… waiting to see if it runs the next time … thanks for looking into this … I’ll follow up if I have anymore issues

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    #77096
    mader67
    Participant

    Can you check … weather station keeps dropping off … also times are weird … calendar shows 7 mins per zone but when you go to zones the times dont match up … seems to be showing 14 mins per zone … I reset the internet connection and its showing last connected April 7th?

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    #77243
    Stephen
    Keymaster

    @mader67 Are you still running into issues?

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    #77251
    mader67
    Participant

    Yes … nothing was changed and now it shows rain delay (valid by the way) and no program to run even though I have smart watering enabled …

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    #77252
    Stephen
    Keymaster

    @mader67 Your timer is expecting a lot of rainfall in the next few days, so its not going to create a program. It will check again on Friday and you’ll likely see a program created sometime during the weekend. I’d recommmend keeping an eye on it, I did an update on your timer and it should help.

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    #77276
    mader67
    Participant

    Thank you … curious if you could check on my weather station… it appears to be dropping out … the app home screen and calendar shows rain today but there is no rain forecasted for today and I have had a wind delay previously but it was not a windy day

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    #77293
    Stephen
    Keymaster

    Unfortunately I cannot do anything to a weather station. They are controlled by an outside source that we have no communication with. You can try swapping to a different weather station to see if you get better results. We typically choose the weather station that is closest to your timer, as long as it is a verified public weather station (News Stations, Airports, Univercities, etc.)

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    #77310
    mader67
    Participant

    What I mean is in the app … when I go to weather adjustments my station is missing … I click select and nothing populates …. I back out and then it shows my selected station

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    #77314
    Stephen
    Keymaster

    @mader67 what type of phone are you using and what version is it running?

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    #77319
    mader67
    Participant

    Samsung note 9 … android version 9 last updated April 16th

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    #77323
    mader67
    Participant

    So I installed the app on my iPad and the weather station was there … opened up the app on android at it was there but then dissapeared… guessing it’s a compatibility issue with android

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    #77349
    Stephen
    Keymaster

    @mader67 I’ve passed this information on to my devs to look at.

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