Community Home Community B-Hyve Indoor/Outdoor Timer timer flashing and can't reset

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  • #2032
    gralice
    Participant

    The timer flashes but still seems to be connected to the online service (the online portal says it connected last night).

    I have tried power cycling, holding reset, removing battery and doing the 1st 2. Every time I turn on power the entire display flashes on and off every couple seconds.

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    #2064
    Ryan
    Participant

    Hello gralice, could I have your mac address? also you have sufficient power going into your timer correct?

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    #2065
    gralice
    Participant

    Here’s that:

    Last Connected: May 18, 2018, 4:36:59 AM
    Stations: 6 (6 set up)
    MAC Address: 44:67:55:01:5e:d2
    Firmware Version: 0031
    Hardware Version: wt25-0001
    Wi-Fi Version: 1.4.0

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    #2066
    gralice
    Participant

    I think the power is good, when I turn it off, it says ‘No AC’ and when I turn it back on it starts flashing again.

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    #2081
    Ryan
    Participant

    You may also want to try pulling the grey ribbon cable out and holding it for 5 seconds along with a factory reset. If that doesn’t work you could also try deauthorizing the device, and starting over from scratch. If that doesn’t work please give our product support line a call. (1-800-488-6156)

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