Viewing 15 posts - 1 through 15 (of 19 total)
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  • #66243
    drewp63
    Participant

    My wt24-001 has not been upgraded. Can you push an upgrade?
    MAC address 44:67:45:40:06:fd

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    #71673
    Josh Wheeler
    Keymaster

    DREWP63

    Your timer has been updated.

    Thank you!

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    #71733
    Thanh
    Participant

    Can I please get my timer’s firmware updated also? I’m currently on version DEBUG-0013.
    My MAC address is 44:67:55:40:AA:00

    Thank You in advance!

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    #71735
    Josh Wheeler
    Keymaster

    THANH

    Your timer has been updated.

    Thank you!

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    #71756
    reynazfam
    Participant

    Can I also please get my timer’s firmware upgraded?

    MAC Address: 44:67:55:40:80:69
    Firmware Version: DEBUG-0013
    Hardware Version: WT24-0001

    Thank you!

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    #71761
    PaulC91316
    Participant

    Is this the latest firmware? If not, can you please upgrade it?

    MAC Address: 44:67:55:03:60:1b
    Firmware Version: 0023
    Hardware Version: WT25G2-0001
    Wi-Fi Version: 0

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    #71791
    Josh Wheeler
    Keymaster

    PAUL

    Your timer has been updated!

    Thank you!

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    #71850
    sailwhitestar
    Participant

    I lost my wifi connection on one of my times (I have 2 of the same model hardware WT24-0001), the one I am having issues with has firmware version DEBUG0013 the one that works has firmware version 0017. Is there any way to update the firmware via Bluetooth?

    Why is here DEBUG firmware on the unit? Did it come from the factory that way or was it a failed update? Can you tell me when the last update was pushed to this unit, I was working fine for weeks then it just started to have issues.

    The info for the one that is not connecting to wifi is:

    Last connected 9-8-18
    MAC address: 44:67:55:40:41:46
    Firmware: DEBUG-0013
    Hardware: WT24-0001

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    #71904
    Josh Wheeler
    Keymaster

    SAILWHITESTAR

    That timer is still offline, the DEBUG in the firmware was just an oversight when it was sent to the assembly line.

    Have you tried power cycling the timer? Until it connects we can’t update it and usually power cycling does get it back online, you shouldn’t have to do any reconfiguration unless you’ve changed your WiFi SSID or password.

    If power cycling doesn’t get it back online then we’ll have to create a support ticket for you and possibly replace it.

    Please try this and let us know how it goes.

    Thanks!

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    #71922
    mkroll19
    Participant

    What is the current firmware version? Mine says 0020

    Mac: 44:67:55:40:19:29

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    #71924
    Josh Wheeler
    Keymaster

    MKROLL19

    20 is the latest firmware for your timer.

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    #71931
    sailwhitestar
    Participant

    Josh,

    Thanks for the reply, I am away from that property I will work on it when I get back. Are there any plans to begin able to update the firmware via Bluetooth?

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    #71942
    Josh Wheeler
    Keymaster

    SAILWHITESTAR

    The reason we don’t use the app to update software is the timer only has a Bluetooth Low Energy chip, it’s not the same as a regular Bluetooth, it’s data transfer size is much smaller than regular BT and trying to update the firmware over BLE would take a very long time, (it can take as many as 10 minutes over WiFi even) and be extremely frustrating to have to keep your phone next to it for as long as it took to get the update to the timer.

    Keep us posted once you get it reconnected.

    Thanks!

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    #72050
    PJMeyer
    Participant

    Please update my firmware and everything. The timer wont stay connected to wifi or online servers.
    MAC Address: 44:67:55:01:52:e9
    Firmware Version: 0032
    Hardware Version: wt25-0001
    Wi-Fi Version: 1.4.0

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    #73191
    rgmenke
    Participant

    Can I get a firmware update?
    Mac: 44:67:55:40:63:C1

    current 0020

    Thanks

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