Community Home Community B-Hyve Indoor/Outdoor Timer WIFI Disconnects and requires power off-on to reconnect

Viewing 15 posts - 61 through 75 (of 130 total)
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  • #5492
    Caitbennink
    Participant

    Hello,

    MAC Address: 44:67:55:01:6A:A6
    Can someone please update my firmware? I am having connection issues as well.

    Thank you.

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    #5568
    Ryan
    Participant

    Caitbennink,
    Your timer has the latest firmware versions as well. Please call our product support team for further assistance. Thank you!

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    #5800
    Peter2
    Participant

    When the WiFi is not available for 6-8 hours, after the WIFI is back on timer will not reconnect, power off is required to reestablish the connection.
    MAC Address: 44:67:55:02:7e:70
    Firmware Version: 0023
    Hardware Version: WT25G2-0001

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    #5835
    Josh Wheeler
    Keymaster

    PETER2

    I tried to update your timer but it was not connected, oh the irony!

    Once we can catch it connected we can push the update to it, also, we will be releasing this update to the masses soon and once it connects the update will happen automatically.

    You can also call our tech support team and they can push the update while you’re on the phone if that helps.

    1-800-488-6156

    Thank you!

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    #5839
    Peter2
    Participant

    It is connected now, WiFi should stay on for few days.

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    #5855
    Josh Wheeler
    Keymaster

    PETER2

    Your timer has been updated to the latest firmware.

    Thanks!

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    #5892
    mike3000
    Participant

    Hi, PLEASE help……my timer literally goes offline 5 times a day and it is extremely annoying. Can support please update my firmware?

    My MAC ID address is 44:67:55:02:A0:FA
    My current firmware version is 0023
    My Hardware version is WT25G2-0001

    This device is currently useless as it is never connected. It used to have a stable connection and never dropped connection until recently. Nothing else changed, same wifi, same location etc.

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    #5919
    Josh Wheeler
    Keymaster

    MIKE3000

    I replied to your other post too but just to cover the bases…

    If you could try power cycling it (unplug and plug it back in) that usually resets the connection. If not you’ll need to contact our tech support team at 1-800-488-6156.

    Once it’s connected they can update it or if the power cycle works post back here and we’ll try to catch it while it’s still connected to get it updated.

    Thanks!

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    #71732
    TheDave
    Participant

    New Firmware? Yes Please!

    MAC Address: 44:67:55:02:99:5d
    Firmware Version: 0023
    Hardware Version: WT25G2-0001
    Wi-Fi Version: 0

    Thanks!

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    #71734
    Josh Wheeler
    Keymaster

    THEDAVE

    Your timer has been updated.

    Thank you!

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    #71776
    Izy913
    Participant

    Update FW Please

    MAC Address 44:67:55:02:c1:4d
    Firmware Version 0023
    Hardware Version: WT25G2-0001

    Thank you

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    #71787
    Josh Wheeler
    Keymaster

    IZY913

    Your timer has been updated.

    Thank you!

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    #71856
    Gary Miller
    Participant

    Unit drops wifi and has to be reset every morning. Checked router settings, they all seem to be okay. Not sure if internet provider is dropping signal or what. However, shouldn’t the unit automatically reset after a loss of power or wifi? We go on vacation a lot. Unit will not work if someone has to be here to reset all the time. Please help.

    Gary

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    #71857
    Gary Miller
    Participant

    I should have included MAC Address 44:67:55:00:37:77

    Gary

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    #71858
    TheDave
    Participant

    fyi: MAC Address: 44:67:55:02:99:5d

    You updated the firmware 18 days ago and it has been A-OK since. Before the upgrade the WiFi would disconnect every 7-8 days. Just letting y’all know.

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