Community Home Community B-Hyve Indoor/Outdoor Timer WIFI keeps disconnecting after a few hours

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  • #3739
    allen00se
    Participant

    I can connect to my WIFI just fine, but sometimes as soon as a few hours later I look at my iOS app and it shows “device disconnected”. I go to the timer and sure enough there is a wifi icon with a slash through it. At that point I can just unplug and replug in the timer and it will connect to wifi just fine and operate but then will eventually lose connection again. The wifi access point is probably 20ft away and shows a good signal when connected. None of my other wifi devices seem to have any issues.

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    #3754
    Ryan
    Participant

    @allen00se, it could just be an issue with the device. Please try the suggestions below. Also your timer may need a firmware update, but can only be done when it is connected to internet. Please provide us with your mac address so we can check out your timer. If you need any help please let me know.

    If your timer loses connection there are a few different thing you can do.
    1. reset the device connection
    2. update the Wi-Fi settings
    3. Factory reset the timer and try updating the Wi-Fi settings
    4. power cycle your timer, then while it is unplugged you could unplug and re-plug the ribbon cable back in. and then if needed Factory reset the timer and try updating the Wi-Fi settings
    5. reset your router. power cycle your timer, then while it is unplugged you could unplug and re-plug the ribbon cable back in. and then if needed Factory reset the timer and try updating the Wi-Fi settings
    6. If the Wi-Fi symbol is display an exclamation mark it is connected to your router, but not receiving internet. those are issues not with the timer. If the suggestions above don’t help you will need to contact your ISP.

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    #3771
    allen00se
    Participant

    MAC = 44:67:55:03:11:51
    Firmware is DEBUG – 0010
    HW is WT25G2-0001

    I will get it back online in a few hours.. no telling how long it will stay online though.

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    #3792
    Ryan
    Participant

    @Allenoose, Your firmware is now up to date. If you continue to have issues please follow the steps above.

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    #3928
    allen00se
    Participant

    Ryan,
    Thanks for the firmware update. Been running fine for ever since with no Wifi disconnects.

    -Krys

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    #4097
    eevans1312
    Participant

    This has been happening to me too. I bought this timer so that I could monitor and control my irrigation while away during the summer months. The timer loses connection to wifi every week or so. I have my landscape guy unplug it and replug it when that happens but I’m certainly not too happy about having to do that.

    Unfortunately, I am not there and cannot do those things that you have recommended. Is there a way for you to check and update the firmware without me being there?

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    #4114
    Ryan
    Participant

    @eevans1312, as long as it is connected to internet I can update your firmware. You will need to provide us with your mac address which can be found in your app. You can find it either by clicking on the bhyve logo at the home page, or going to devices under settings.

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    #4183
    mantry
    Participant

    I am having the same issue and while I’m not there now, I played with it yesterday… It will show connected to the network(WIFI AP is only about 20 feet away and when connected has a strong signal, and my phone connected to the same WIFI sitting on top of the Bhyve connects to the WiFi perfectly) but then it will DISCONNECT. I will connect via the app on my phone using BLUETOOTH and when I go to the WIFI setup to try to connect to the WIFI it either shows NO Wifi connections available or if it does how ours and all our neighbors when I try to connect to our WiFi it tries to connect and then TIMES OUT/FAILS. If I simply unplug the power cord and plug it back in it then reboots and connects to the WiFi just fine. Grrrrr

    Here is my info from my.orbithyve.com:
    MAC Address: 44:67:55:02:8b:59
    Firmware Version: DEBUG-0010
    Hardware Version: WT25G2-0001
    Wi-Fi Version: 0

    HELP!!!
    Seems goofy that sometimes it will show NO WIFI signals to connect to and then other times it shows the whole neighborhood.
    HELP!!!
    I’ve only had it for 2 weeks!
    Fortunate, it seems that it will run the timers that are set up, I just get no notifications or can not connect to it via the APP across the internet.

    Thanks

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    #4203
    pbair
    Participant

    My timer has been working fine without the app and wifi connection for a few weeks. I finally got around to installing the app and connecting the timer to WIFI today. Everything seems to work when bluetooth is connected, and I get a steady wifi connection icon showing on the timer. What I haven’t seen yet is the blinking exclamation go away, and no timer connection to the internet. I’ve tried all the procedures posted above by Ryan, and also checked my router settings. Can’t seem to get the timer to connect to the internet.

    MAC Address: 44:67:55:02:86:D0
    Firmware Version: DEBUG-0010
    Hardware Version: WT25G2-0001

    Any help/suggestions would be greatly appreciated.

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    #4256
    mantry
    Participant

    Didn’t hear from Ryan, so I called the SUPPORT number and got someone in NEBRASKA and she pushed a firmware update….

    So now it says:
    Last Connected: Jul 2, 2018, 5:42:04 PM
    Stations: 12 (7 set up)
    MAC Address: 44:67:55:02:8b:59
    Firmware Version: 0023
    Hardware Version: WT25G2-0001
    Wi-Fi Version: 0

    But she also said that the newest firmware was 25.
    But I think it is still having connection problems because I see that the WiFi is still flashing at times (No ! though…)
    So is 25 the latest and greatest?

    This is getting pretty frustrating..

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    #4287
    pbair
    Participant

    After speaking with a customer service rep today, I changed my router firewall settings to allow the timer to access port 8889. No more blinking !, and all appears to be working as expected.

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    #78724
    gliddle
    Participant

    Is it possible to get mine updated as well? I have the same issue, it may stay connected for a day or two, then disconnect. I have to remove/restore power to get it to reconnect.
    MAC ID is 44:67:55:40:F2:7E

    Thank you
    Greg

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