Community Home Community B-Hyve Indoor/Outdoor Timer Your device is offline

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  • #65057
    Oyjord
    Participant

    Hi all,

    My B-Hyve iPhone app is saying my device is offline. I went out to the timer box, and it looks fine, with WiFi signal appearing just fine.

    I unplugged the timer, waited 15 seconds, and plugged it back in. The wifi symbol appears on the timer just fine again. My home WiFi is fine.

    Yet still my app says device offline.

    Any tips would be appreciated.

    TIA.

    MAC# 44:67:55:02:63:74

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    #66223
    Oyjord
    Participant

    I suppose all the Chinese spam on this site will preclude my post from even being seen.

    *sigh*

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    #71671
    Josh Wheeler
    Keymaster

    OYJORD

    We were inundated with spam over the last week, we’ve done a lot and continue to work on it to block it but it’s not all blocked yet, hang with us, we’re working on it.

    Sometimes there can be a lag in the connection status between the server and the app, sometimes completely killing the app, not just minimizing it then restarting it will force the app to update the connection status.

    Let us know if you try this an continue to see this problem. Knowing your phone brand, model and operating system is helpful for us to try to reproduce problems too.

    Thank you!

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