Community Home Community B-Hyve Indoor/Outdoor Timer Your outage really screwed up my life.. Thanks

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  • #5481
    VLD
    Participant

    Unable to access my controller now from either of my phones. And because you didn’t post something about an outage as soon as it happened I tried to create a new account. When that failed the app lost its damn mind and simply refuses to let me in. Try to reset the password but the app also keeps telling me that the email address I used doesn’t exist.

    While I admit I am not 100% sure which email address I used, I checked them all and it doesn’t recognize any of them.

    Oh yeah did I mention that the app also was updated in the middle of this mess?

    Yeah so I go on to create a new account only to find out that the MAC address is tied to the original account and I should call support. Well been on hold for 30 minutes now (And they close in 15 minutes) and I bet no one ever answers to help me out. Do you expect me to call back tomorrow and waste even more of my time?

    Maybe I will just go buy a new one and return the old one in the new box and let you deal with this when the store sends it back to you.

    10 more minutes until support closes.. Still on hold.

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    #5482
    VLD
    Participant

    Wow nice.. I can’t even send them email.. Thanks again Orbit!

    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

    [email protected]
    host d120997a.ess.barracudanetworks.com [64.235.154.140]
    SMTP error from remote mail server after end of data:
    550 permanent failure for one or more recipients ([email protected]:550 5.4.1 [[email protected]]:
    Recipient address rejected: Access denied [CY1NAM02FT054…)

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    #5483
    VLD
    Participant

    I love how the on hold message says due to the huge success of the B-Hyve line you may experience longer than usual hold times..

    umm, if the product was so great the support lines shouldn’t be jammed with callers. Nice try on spinning a horrible product and support staff into something it’s not.

    Oh BTW: Still on hold. Message said support was available until 6pm MT and it’s past that now so what happens to my call? Still waiting.

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    #5525
    Josh Wheeler
    Keymaster

    VLD

    If you can get me the last six digits of the MAC Address on the timer I can tell you which email address you used and if needed reset your password for you.

    If you know the email address you used on the second account I can delete it, unless you’d rather use that new account then I can move the timer to it for you. Up to you, I just need the MAC Address and email(s).

    Sorry this caused such a mess for you.

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