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  • in reply to: Please Reset Device Connections #77558
    Alberto Swett
    Participant

    OK, so apparently no one from Orbit Support reviews posts here as there have been no replies in several weeks on many posts. Additionally calls to the 800 number results in hanging-up on the caller when asking for Support with a suggestion to come to this site. The only way I can solve my problem (sadly) is simply to return the product to Amazon as defective product and order a new one.

    Suggestion: Enable self help. I should be able to login to my.orbitbhyve.com and reset my own device. Instead, when I go there I only see one of my 7 devices and not the one I need to reset. And when trying to pair again on my Android, system cannot detect that my account was the account that previously registered the device and requires an actual employee at Orbit to manually run a command to delete it. But there is no access to contact support for it’s like a black hole where customers are left to fend for themselves.

    I really want to love these products, cause when they work they work great, but these issues are really making it hard.

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    in reply to: Please Reset Device Connections #77531
    Alberto Swett
    Participant

    I’ve connected 6 timers and a hub so far for a new drip system I’m installing. One of the timers kept getting disconnected all of the time. Under devices, my other timers show a green button that says “Control This Device”, but the one having problems only says “Control Via Bluetooth”. I also noticed that for some reason, it wasn’t associated to a device group like the others. I tried “Reset Device Connection” and that seemed to allow me to connect and test the timer and new drip system. But kept getting disconnected. I then tried to “Deauthorize Device” and it said I would have to re-pair the device. Once I did that I’ve been unable to pair the device again. I get the error: “Uh oh, The device appears to have connected to the B-hyve server. but we are unable to register the device with your account. The device may be associated with another account. (which is not)”. Also says to call support at an 800 number that drops the call. When I visit my.orbitbhyve.com though, I oddly only see one of my timers listed under devices and it’s not the faulty one. It’s the first one I installed, all others are missing including the hub.

    Lastly, I’ll point out that during the timer pairing process, at end when it tries to associate a device group I got an error for each timer that it was not able to add to a device group. But hitting the back button all the way back and in settings showed that it did work; for all except the one that was causing problems.

    Per this topic, I think what needs to happen is that my device needs to be deleted from the server so I can pair it again. MAC address is: 44:67:55:11:A3:1A. Would someone kindly delete it for me?

    Thx.

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    Alberto Swett
    Participant

    I can see my Timers and Hub, but I’m seeing the same thing in Android when I go to Zones. Clicking Zones takes me into an edit of Zone 1 and doesn’t allow me to create or see other zones. I can’t go back to a Zone page where I see more options Just Zone 1. Per this topic, I check online in a browser and I do see I can create other zones on the Web so there appears to be bugs on the mobile app.

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