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  • in reply to: Please Reset Device Connections #77506
    daskm
    Participant

    Hi Josh –

    I have re-established my system for this year and I cannot reliably get my two timers to stay connected to my hub. All timers have brand new batteries and all have updated firmware. The locations of the hub and timers all match exactly.

    Two Timers:
    MAC: 44:67:55:10:77:0E
    MAC: 44:67:55:10:A5:3E

    HUB:
    MAC: 44:67:55:20:51:42

    Can you please investigate as to why they will not stay connected?

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    in reply to: Please Reset Device Connections #72017
    daskm
    Participant

    Thank you Josh. The updating of the location on the hub seems to have solved the problem! Hopefully this is a durable fix. Thank you for troubleshooting this issue with me.

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    in reply to: Please Reset Device Connections #72000
    daskm
    Participant

    I tried to access the timer via bluetooth via the technique you suggested and this only worked intermittently. It then listed the timer as having 0% battery life (even though these batteries were changed < 1 week ago). I deauthorized the timer, replaced the batteries with new batteries, and re-installed the timer. Again, when I connected via bluetooth it would connect but indicated a 0% battery life. When connected via bluetooth it would successfully trigger a test, but if I try to connect via Wifi it times out.

    Even with installing and reinstalling the timers every few weeks, I have had some version of this happen with both of the timers since I bought them this spring and it has been incredibly infuriating. The battery issue is new, but the inability to connect reliably is persistent.

    Please let me know what my next course of action is. I am happy to discuss over the phone if you’d like to contact me via email. Thanks.

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    in reply to: Please Reset Device Connections #71993
    daskm
    Participant

    Hi

    I am having a similar issue. My timers will not stay in the Auto position despite a reported battery percentage of 86%. I have replaced the batteries in both of the timers which didn’t change the percentage or solve the issue.

    Two Timers:
    MAC: 44:67:55:10:77:0E
    MAC: 44:67:55:10:A5:3E

    HUB:
    MAC: 44:67:55:20:51:42

    Can you please reset them and update the firmware? Thank you.

    Spread the love!
Viewing 4 posts - 1 through 4 (of 4 total)