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Cruz has joined the chat
Cruz11:16 AM
Hello Cornfed, This is Cruz from Orbit Customer Care, how can I assist you today?
CustomerSent at11:16 AM
Hello! It seems like myself and many others on the forum are experiencing some issues with the app recording watering history both in Smart Watering and Manual modes. Are you aware of a network-wide problem?
Cruz11:18 AM
Thank you for brining this issue to our attention, please allow me a moment to look into this for you.
CustomerSent at11:18 AM
Let me know if you need any more details. There are a number of things the programmers might find useful.
CustomerSent at11:19 AM
Like, it did record history when I first installed it and ran the “tests” in each zone to count the heads.
CustomerSent at11:19 AM
But when I run a full cycle, it only records the history of a single zone.
CustomerSent at11:20 AM
And then, of course, the soil moisture doesn’t update with the watering, so it doesn’t have the data it needs to run smart watering.
CustomerSent at11:21 AM
I have the indoor, 8 zone unit running firmware 0045
Cruz11:22 AM
Thank you for your patience Cornfed, we are aware of this issue, A fix will be implemented ASAP and you will be able to use the app and access dashboard again.
CustomerSent at11:23 AM
Thank you! I’m going to update the forum since nobody from Orbit has commented on it yet and a number of people are posting on this. What would be a fair statement to make to them?
Cruz11:24 AM
This is only for the B-Hyve products, issues with the app not working or the dashboard
Cruz11:25 AM
We will keep you updated on this, we are looking into at this time.
CustomerSent at11:28 AM
Thank you. I’m going to disconnect now, but if you have any updates please either email me or have somebody post in the forum.
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