Failed Firmware Update

What a failed firmware update may sound like:

  • “I installed a firmware update and now I can’t connect to my B-hyve device”
  • “The update won’t finish/install”
  • “The update screen just keeps spinning”

Good Questions to ask:

  • Are you using the ‘B-hyve’ or ‘B-hyve Pro’ app?

  • Are you using an Apple or an Android device for the B-hyve app?

  • Are you near the device right now or able to be near the device?

Step 1

Force closing or force stopping the B-hyve App

How:

Force close the B-hyve App on their phone or tablet.

If using an iPhone or iPad (iOS): From any screen, swipe up to view apps that are running. Find the B-hyve app and swipe up again to force close the app.

If using an Android device:

Open the ‘Settings’ App

Choose the ‘B-hyve’ App

Touch ‘Stop or ‘Force stop’.

Note: Certain models will have different steps for force closing/stopping an app.

Step 2

Confirm the App is up to date

How:

Ensure you are using the latest version of the B-hyve application.

If using an iPhone or iPad (iOS):

  • Go to the Apple App Store and search B-hyve.

  • The first result should be the ‘b-hyve’ app (not ‘b-hyve pro/lite/ag’).

  • If you have a button that says ‘Update’, click on that. Otherwise, your app is up to date.

If using an Android device:

  • Go to the Google Play Store and search B-hyve.

  • The first result should be the ‘b-hyve’ app (not ‘b-hyve pro/lite/ag’).

  • If you have a button that says ‘Update’, click on that. Otherwise, your app is up to date.

Step 3

Making sure that you are near your device

How:

For this next step, we’ll need to ensure that you’re close to your device/timer. Please stay close to your device until we’re finished to ensure a stable connection.

Step 4

Resetting the device

How:

  • Remove the battery tray / unplug the device.

  • Wait 15 seconds before reconnecting power/batteries.

  • Press the ‘B-hyve’ button 5 times.

Step 5

Re-pairing the device

How:

  • Open the B-hyve app.

  • Select ‘Add Device’

  • Select ‘This is a new device’

  • Choose your device from the list

  • Follow the prompts and check the MAC address matches.

  • Select your Wi-Fi network.

  • Ensure you scroll down to enter your password before pressing “Connect”.

  • Follow remaining prompts (will vary depending on the product).

Alternatively / Other:

If the customer is still experiencing issues with their product:

  • If possible, try repeating the troubleshooting steps on a different phone/tablet.

  • If unsuccessful, please contact our Customer Care Team.

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Tags: firmwareupdate