I’m not an expert but it sounds like the timer is having trouble finding and connecting to your Wi-Fi network. Can your phone easily access Wi-Fi when you’re standing next to the timer? If not, try moving the timer and Wi-Fi router closer together temporarily and go through the setup process again. I’ve noticed if the B-Hyve App has to switch between Wi-Fi and Cellular service(AT&T, Verizon, etc.) while the app is open is will stop functioning and needs to be closed and re-opened.