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  • #81346
    [email protected]
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    I have tried everything the 5 different customer care agent suggested, as well as the Google fiber customer service. And my timer still won’t connect. I even tried entering the wifi manually. One of the agents said to delete the device from the app and now I can’t get it back. I’ve deleted the app from my phone and reinstalled it, I’ve tried pairing, I get an error that says the device could not find the AP list- what does that mean? WHAT ELSE DO I NEED TO DO?

    #81364
    JDoyel
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    I’m not an expert but it sounds like the timer is having trouble finding and connecting to your Wi-Fi network. Can your phone easily access Wi-Fi when you’re standing next to the timer? If not, try moving the timer and Wi-Fi router closer together temporarily and go through the setup process again. I’ve noticed if the B-Hyve App has to switch between Wi-Fi and Cellular service(AT&T, Verizon, etc.) while the app is open is will stop functioning and needs to be closed and re-opened.

    #81375
    greyim11
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    As above.. also that your phone app connects to your timer via bluetooth initially, then sets up the wifi connection so check your phone bluetooth connections screen too

    #81376
    greyim11
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    search this
    Trouble Shooting Pairing B-hyve™ Controller with Smart Device &
    Wi-Fi hrproducts

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