Community Home Community B-hyve B-hyve App B-Hyve Apps not responding on iOS

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  • #81506
    obrienhome
    Participant
    Points: 6
    First Time
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    On 5/22/2023 at 8:45AM Pacific, the B-Hyve App is not responding. The intro splash screen displays with a spinning “sun” gif. Rebooted my iPhone and it did not fix it. I have eight hose timers (HT25-000, firmware version 41), three Wifi Hubs (BH1-0001, firmware version 30), and one 12 zone wall controller (WT25G2-0001, Firmware version 87). Everything worked great yesterday. Unable to gain access for 45 minutes so far.

    #81507
    ruralwater
    Participant
    Points: 35
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    iOS app woring fine for me RN.

    #81509
    obrienhome
    Participant
    Points: 6
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    Service came back for me now. Okay to close this ticket. 🙂

    #81511
    ruralwater
    Participant
    Points: 35
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    Now mine is doing the same thing….no response. Great piece of software….when it works.

    #81512
    lankfordjay
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    Points: 3
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    I use the Android version of this app, and it stopped responding to me as well when my control unit began flashing. Because I couldn’t get the app to respond, I uninstalled it and then reinstalled resulting in the app notifying me that I don’t have an account. The app doesn’t even recognize wifi or the bluetooth signal from the device. I am not able to create an account on the app either.

    Orbit has now made my controller inaccessible resulting in me not being able to control my watering efforts. Please let me know if/when your app will become usable again.

    #81513
    ruralwater
    Participant
    Points: 35
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    Looks like they’re having connectivity issues – both logon here and on the actual Orbit site seem to be flaky today. Comes and goes.

    #81516
    obrienhome
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    Points: 6
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    It continues to be up and down today (5/22/2023). At initial review, it seems to be waiting for a response from their server. I will do more troubleshooting when I get home. While I was writing this note, it came back to life. I am using iOS App version 3.0.28, build 1112.

    #81518
    rousman
    Participant
    Points: 3
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    I’m now connected via iOS but all my devices have been deleted from my account

    #81520
    NormanF
    Participant
    Points: 3
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    Same here, tried changing my password, it told me that my email doesn’t exist

    #81521
    djm1980
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    Points: 4
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    They are experiencing a widespread outage, per support.

    #81524
    obrienhome
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    Points: 6
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    Still flakey and not working.

    Attachments:
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    #81539
    Jake
    Keymaster
    Points: 8
    Orbit ExpertFirst Time
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    We are aware of the issue and working on a fix, please see this Knowledge article https://community.orbitonline.com/b-hyve-app-connectivity-may-22/ and continue to check the forums for more updates.

    #81554
    BCAZ1327
    Participant
    Points: 11
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    Jake, I still cannot pair my b-hyve timer to my iPhone app.
    – I tried deleting the app then reinstalling
    – I’ve powered cycled the timer
    – I’ve removed the battery from the timer then powered cycled
    – I’ve attempted a “pair” by selecting “off” then pressing in the knob then pressing the reset button

    Nothing works.
    I even tried to pair via the WiFi but I do not
    See the orbit timer SSID described.

    What the heck am I doing wrong?!

    #82430
    [email protected]
    Participant
    Points: 3
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    B-have app won’t open on iPhone. Justvtwirls

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