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All good here as well. Set up one WiFi hub 2 connected timers. After deleting and reinstalling the app, I set up the hub device first, then timers. The firmware updates appeared to stzll out on each, and it required profane expletives, getting out of the app and restarting the app, then several different fidgety variations reconnecting, re-updating, going back a screen, etc. Finally everything became operational. Orbit, your product functionality is amazing. You could do yourself a great favor by improving your install and update software. No need to make angry chimps out of us who want to succeed with your products. Hire the right user experience consultant and developer. Anyway, I’m excited to back in the newly watered dirt where the real bugs are. Thanks to all the community members and Orbit folks who got this resolved.
::FOLLOW-UP and a question from chat with customer support. Judean advises that the fix and the firmware update will come before Monday 15 May. However, Judean dropped me from the chat and did not answer my two remaining questions. 1) How will it be implemented? 2) Will somone need to be onsite with the hose monitors for them to update and then properly connect to the B-hyve hub and the app? Like CRPECK (posting above) I likely will not be at the house when the update arrive, and need to water the garden remotely. Does anyone know if the update can be pushed to an wonky, intermittent connection with the current firmware? If I wipe the information relating to these monitors, and don’t use the auto-install update, then the hub and the 21005 facet timer maintain a connection that goes on and off, cycling through this every few seconds. Will that brief connection form enough of a connection to permit the firmware fix to be started and then implemented?
::Same issue with two hose 21005 hose timers. This is a real problem, but there’s hope. After a failed call to Orbit customer support, I had a call that went better. I spent over an hour with an incredibly attentive and hardworking customer support guy last night. Problem not solved, but Ashford has escalated the issue with the Orbit customer support team. That’s progress. Some background. I did use a 2.4Ghz WiFi connection only. No problem with linking the hub to WiFi. It’s 100% the inability of the hose timers to connect reliably to the B-hyve hub via Bluetooth. Mine would connect, then disconnect, then connect, then disconnect, until I would shut down the app. Repeated the entire loading of app onto an iPhone, connection of the hub to WiFi on 2.4Ghz WiFi connection, steps to connect hose timer via Bluetooth, starting of firmware update. When no firmware update was attempted, the software did not freeze up, but the connection would consistently drop, reattach, drop, reattach, etc. When firmware update was attempted, then software would freeze up. Requiring a deletion of the app to unfreeze start over. Please spend the time to get to customer support with ORBIT, report the issue with reference to these related community entries, make sure you get escalation, and follow up on escalation. My problem is not solved yet, and we can help each other by getting a concerted effort from Orbit. At least, that’s the hope and the objective. Otherwise these items go back, and B-hyve looks like a failure. Which would be too bad.
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