Community Home Community B-hyve Hose Faucet Firmware update failed

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  • #81383
    eric5120
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    I am also having this problem.

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    #81385
    eric5120
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    The latest HUB firmware has issues. After installation and upgrade, it automatically tries to connect to the faucet controller via Bluetooth. However, the Bluetooth connection is stuck in a connecting state and there is no response.

    #81386
    dohspc
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    Got a new faucet to replace yet another one that broke. Couldn’t even set it up because the firmware won’t update. Just flashes white. Oh well return to Amazon. Tired of Orbits crap software and failing units. Trying a rachio.

    #81387
    dana
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    update: With the assistance of customer support, I have bricked another unit. She told me that she would escalate the issue and someone should contact me in 24-48 hours. 🙁

    #81391
    wchertkow
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    managed to break out of white light hell and get it to update on my android tablet (dowloaded the app) after failing numerous times on on my iphone

    #81393
    eric5120
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    Are you done?

    #81394
    eric5120
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    I have the same problem, waiting for your further sharing, thank you!

    #81395
    dunnib
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    Support took my email with zero info regarding when this will be foxed.

    #81396
    kavi_nash
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    Support just asked me to return them to Amazon with no proper ETA 🤦‍♂️

    #81398
    homepwner
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    @wchertkow i don’t believe you actually experienced this botched FW update issue. if you believe you did and somehow how managed to resolve it client-side, please elaborate.

    as someone who works in technology, i can say this is obviously quite a major disruption to Orbit’s b-hyve business but it seems resolvable. to say these devices are ‘bricked’ isn’t 100% precise because there appears to be a Bluetooth failsafe built in. i.e. even with the persistent blinking white LEDs, what-the-documentation-identifies-as ‘bootloader/firmware mode,’ i can see a paired Bluetooth connection between the HTs and my iOS device. so that would seem to mean that the developers/engineers should be able to get updated code onto the HTs. that OTA failsafe is typically not possible with a ‘bricked device’ in the conventional sense.

    i’ll remain patient with my three “bricked” HTs for now trusting that Orbit should be able to get this fixed.

    #81400
    jonnyhubcap
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    Same issue with two hose 21005 hose timers. This is a real problem, but there’s hope. After a failed call to Orbit customer support, I had a call that went better. I spent over an hour with an incredibly attentive and hardworking customer support guy last night. Problem not solved, but Ashford has escalated the issue with the Orbit customer support team. That’s progress. Some background. I did use a 2.4Ghz WiFi connection only. No problem with linking the hub to WiFi. It’s 100% the inability of the hose timers to connect reliably to the B-hyve hub via Bluetooth. Mine would connect, then disconnect, then connect, then disconnect, until I would shut down the app. Repeated the entire loading of app onto an iPhone, connection of the hub to WiFi on 2.4Ghz WiFi connection, steps to connect hose timer via Bluetooth, starting of firmware update. When no firmware update was attempted, the software did not freeze up, but the connection would consistently drop, reattach, drop, reattach, etc. When firmware update was attempted, then software would freeze up. Requiring a deletion of the app to unfreeze start over. Please spend the time to get to customer support with ORBIT, report the issue with reference to these related community entries, make sure you get escalation, and follow up on escalation. My problem is not solved yet, and we can help each other by getting a concerted effort from Orbit. At least, that’s the hope and the objective. Otherwise these items go back, and B-hyve looks like a failure. Which would be too bad.

    #81401
    nepley
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    We had the same problems after following directions perfectly. So frustrating. Returning to Amazon. Won’t repurchase unless they resolve this issue or someone posts a work-around here.

    #81402
    Jason
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    I just bricked two timers today. Nothing could work around so far.

    #81404
    imabanana
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    My existing timer failed to update its firmware. I went to the hardware store and acquired a replacement. It too failed to update its firmware. The symptoms are that they are dead, flashing white every couple of seconds, will not reset, or even operate manually.

    I new around here. Does b-hyve jump onto pervasive problems and come tell us what’s happening?

    #81406
    Riderjp94
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    I have gotten the opposite of joy from customer support. I was told they can’t replace anything because they are having a big firmware issue right now. Not great when you just put in new sod and need to water multiple times a day. Also pissed that I kept getting disconnected from their online chat until their online chat just stopped allowing me to connect to a support agent. Gonna have a fun call with a supervisor tomorrow!

Viewing 15 posts - 16 through 30 (of 91 total)
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