May 7, 2023 at 10:29 pm #81383May 7, 2023 at 10:41 pm #81385May 8, 2023 at 6:43 am #81386dohspcParticipantPoints: 3May 8, 2023 at 11:23 am #81387danaParticipantPoints: 13May 8, 2023 at 1:28 pm #81391wchertkowParticipantPoints: 3May 8, 2023 at 3:32 pm #81393May 8, 2023 at 4:01 pm #81394May 8, 2023 at 6:18 pm #81395dunnibParticipantPoints: 4May 8, 2023 at 6:20 pm #81396kavi_nashParticipantPoints: 6May 9, 2023 at 11:21 am #81398homepwnerParticipantPoints: 3::
@wchertkow i don’t believe you actually experienced this botched FW update issue. if you believe you did and somehow how managed to resolve it client-side, please elaborate.
as someone who works in technology, i can say this is obviously quite a major disruption to Orbit’s b-hyve business but it seems resolvable. to say these devices are ‘bricked’ isn’t 100% precise because there appears to be a Bluetooth failsafe built in. i.e. even with the persistent blinking white LEDs, what-the-documentation-identifies-as ‘bootloader/firmware mode,’ i can see a paired Bluetooth connection between the HTs and my iOS device. so that would seem to mean that the developers/engineers should be able to get updated code onto the HTs. that OTA failsafe is typically not possible with a ‘bricked device’ in the conventional sense.
i’ll remain patient with my three “bricked” HTs for now trusting that Orbit should be able to get this fixed.May 9, 2023 at 2:03 pm #81400jonnyhubcapParticipantPoints: 5::
Same issue with two hose 21005 hose timers. This is a real problem, but there’s hope. After a failed call to Orbit customer support, I had a call that went better. I spent over an hour with an incredibly attentive and hardworking customer support guy last night. Problem not solved, but Ashford has escalated the issue with the Orbit customer support team. That’s progress. Some background. I did use a 2.4Ghz WiFi connection only. No problem with linking the hub to WiFi. It’s 100% the inability of the hose timers to connect reliably to the B-hyve hub via Bluetooth. Mine would connect, then disconnect, then connect, then disconnect, until I would shut down the app. Repeated the entire loading of app onto an iPhone, connection of the hub to WiFi on 2.4Ghz WiFi connection, steps to connect hose timer via Bluetooth, starting of firmware update. When no firmware update was attempted, the software did not freeze up, but the connection would consistently drop, reattach, drop, reattach, etc. When firmware update was attempted, then software would freeze up. Requiring a deletion of the app to unfreeze start over. Please spend the time to get to customer support with ORBIT, report the issue with reference to these related community entries, make sure you get escalation, and follow up on escalation. My problem is not solved yet, and we can help each other by getting a concerted effort from Orbit. At least, that’s the hope and the objective. Otherwise these items go back, and B-hyve looks like a failure. Which would be too bad.May 9, 2023 at 2:50 pm #81401nepleyParticipantPoints: 3May 9, 2023 at 3:42 pm #81402JasonParticipantPoints: 3May 9, 2023 at 4:57 pm #81404imabananaParticipantPoints: 4::
My existing timer failed to update its firmware. I went to the hardware store and acquired a replacement. It too failed to update its firmware. The symptoms are that they are dead, flashing white every couple of seconds, will not reset, or even operate manually.
I new around here. Does b-hyve jump onto pervasive problems and come tell us what’s happening?May 9, 2023 at 8:17 pm #81406Riderjp94ParticipantPoints: 6::
I have gotten the opposite of joy from customer support. I was told they can’t replace anything because they are having a big firmware issue right now. Not great when you just put in new sod and need to water multiple times a day. Also pissed that I kept getting disconnected from their online chat until their online chat just stopped allowing me to connect to a support agent. Gonna have a fun call with a supervisor tomorrow!
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