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Viewing 15 posts - 1 through 15 (of 29 total)
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  • in reply to: Temperature Not Displaying #4009
    Steven
    Participant

    Please make sure that you are using the most recent version of the bhyve app. If you continue to experience an issue please call our product support line for direct assistance.

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    in reply to: Phone disconnects from timer #4008
    Steven
    Participant

    Please post your MAC address and I will see if there is a firmware update that I can send to your timer. If problem persists then you may call our product support line for additional assistance.

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    in reply to: Rain Delays #4007
    Steven
    Participant

    In order to receive rain delays smart watering for the device must be enabled which can be found under Settings->Devices->Device Details (this is different than enabling smart watering programs for your individual zones). Additionally the rain delay is set based on the forecast of your weather station and will determine a need for a rain delay based upon both the rain delay percentage and depth requirements being met in the forecast, and updates every night. Additionally you may manually set a rain delay at any time by pressing the rain delay button on the home screen of your app.

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    in reply to: Won't connect to new router #4006
    Steven
    Participant

    Currently the timer is only compatible with 2.4 GHz networks which is why the 5 GHz network is not visible. Check your router settings to make sure that there is no MAC filtering enabled that would keep you from pairing to a new device. If you are able change your DNS settings to 8.8.8.8 with 8.8.4.4 as a back-up. If still unable to connect please contact directly via the customer support line.

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    in reply to: B-hyve is locking up #4005
    Steven
    Participant

    Thank you for your feedback on this product. Regarding your app screen freezing on Zone 1, please watch for an update to the iOS app that should be arriving shortly. Please call our customer support line or email us at [email protected] for direct help regarding your timer.

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    in reply to: Wrong Weather Station #4004
    Steven
    Participant

    Please check your device location under Settings->Devices->Your Device to make sure your address is correct. If that is not the issue please post your timer’s MAC address and I will be happy to take a look at your settings, and update your firmware if necessary.

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    in reply to: Pump Fault #3989
    Steven
    Participant

    jessclarke99, rhoads88, your firmwares are up to date

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    in reply to: WiFi connectivity issues, please update firmware #3988
    Steven
    Participant

    your firmware is now up to date

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    in reply to: Water shows as scheduled, but does not turn on #3987
    Steven
    Participant

    lekker01, I have updated your firmware so see if that makes any difference. darkayen27 check, to make sure that your device is set to the correct location Settings->Devices->Click on your device, you should be able to change your weather station by clicking on the weather adjustments tab in device details. oduibhir, please post your MAC address so I can send a firmware update.

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    in reply to: App real time display stuck on Zone 1 #3981
    Steven
    Participant

    kgambon, as long as the timer is running how it is supposed to that may just be a display issue with the app, please look for an update (1.7.26) that is coming out soon which should resolve this issue.

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    in reply to: Can I use SmartWatering to work over several days? #3980
    Steven
    Participant

    chrisplak, there currently is no way to specify which days you want certain zones to water on smart watering. Smart watering should not schedule to water during a no watering time, could you please provide your MAC address so that I can check and update your firmware if necessary.

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    in reply to: Zone shuts off early, within 30-60 seconds #3979
    Steven
    Participant

    It looks like you are currently connected and the firmware is up to date. If you are able, edit your DNS settings on your router to 8.8.8.8 with 8.8.4.4 as a back-up. there is not much else we can do from here outside of the firmware so if you continue to have problems please contact our product support line.

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    Steven
    Participant

    RandallFosler, Orbit timers are set up to work with rain sensors that operate as a normally closed circuit, and then send a rain delay signal when there is a break in the circuit. I cannot say how your current sensor operates, but it will need to be a normally closed operation to be compatible. If it is a two-wire sensor then it needs to be hooked up in series with your common wire, not to the rain sensor terminals which are used for wireless rain sensors.

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    in reply to: History shows wading data #3973
    Steven
    Participant

    Unfortunately there is no way to remove individual events from the watering history, if you wish to delete the entire watering history you can de authorize the timer from your account, and then pair it again as a new device.

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    in reply to: Unable to change device mode #3972
    Steven
    Participant

    cwaxawc, the firmware on your hub is now up to date, and each of your timers are taking commands from our server. If you do continue to have any difficulties please contact our product support line so we can help you out.

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Viewing 15 posts - 1 through 15 (of 29 total)