If you had any questions on why most of the B-hyve devices require a 2.4 GHz, then this article should help.
Currently, all models of B-hyve timers (except for the B-hyve XR) and our WiFI hubs require a 2.4GHz WiFi to connect to the internet. This is how the devices were designed, and this cannot be changed.
Currently, there are two options for home WiFi network frequencies, 2.4 and 5 GHz. (this is different from the 5G you would see on a phone/tablet)
2.4 GHz has a weaker signal but a much further range and is perfect for devices that do not require a lot of bandwidth, while 5 GHz has a strong signal but a shorter range. 5 GHz networks are ideal for devices that require a lot of bandwidth (Computers, smart TVs, streaming devices).
While our B-hyve XR model can connect to both 2.4 and 5 GHz, all other models would need just a 2.4 GHz network. One of the most common reasons one of our controllers or hubs is having issues connecting to a WiFi network is that there is either a merged network, or there is just a 5 GHz network available.
If there is a merged network, we recommend splitting the network into two different networks, with their own unique SSID (Network Name). One for the 2.4 and one for the 5 GHz WiFi. While a controller can connect to a merged network, it is very likely that there will be connection issues in the future as merged networks will try to switch between frequencies based on what may be the strongest at the time.
If you have just a 5 GHz WiFi network, then we would recommend making it so that you have a 2.4 GHz network available and with a separate SSID (network name).
In order to complete the recommended steps, you would need to change your router settings. If you are unsure of how to do that, we recommend contacting your ISP (internet service provider) or your router manufacturer.Back to Support page
Tags: 2.4Ghz, 5Ghz, connect, connection, connectivity, GHz, networksplit, troubleshooting, wifi