If your B-hyve Device is not keeping time, using an incorrect time or your programs are turning on at random times, then this article should help with that.

There can be a few steps that can help address this issue. First, we’d recommend power cycling the B-hyve device. To power cycle, simply unplug the device for 5-10 seconds and plug it back in.

For the Hose Timer, you’d want to remove the battery tray for 5-10 seconds. After reinserting the tray, we’d recommend connecting to Bluetooth in the application and testing the time and date accuracy. We’d also recommend ensuring that new/fresh batteries are being used and they’re inserted correctly.

Both of the steps above are common troubleshooting steps that can help with multiple issues you may be having.

If power cycling doesn’t help, we’d like to make sure the firmware and address used in the B-hyve application are up to date. The address in the B-hyve application is used to associate the date, time, and timezone for your device. To review and update the address, please follow the instructions below: 

1. Open the B-hyve app

 

2. Tap My B-hyve

 

3. Tap Devices

 

4. Select your B-hyve device

 

5. At the top of the screen, tap the box under Address:

6. Edit or Update the street, city, state, and zip code portions, and then tap Save or the checkmark to confirm. 

 

After updating the address, scroll down Update Firmware and try updating it. 

If the date and/or time are still not reflecting correctly, then our last recommendation is to reset the device. Please click here for steps on resetting your device.

After that, if you are still seeing the same issue, please click here to contact our Customer Care Team.

Devices Covered: 57946 57950 57915 57925 57985 57995 04138 21205 24511 24632 24634

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Tags: B-hyve, B-hyve App, Troubleshooting