Firmware update failed

[RGOLD]

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Thanks for the info. It fixed the timer bricked issue. I wish Orbit will hire better software developers, the current software is not good.

[imabanana]

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I had two devices which were failing the firmware update. They would not update with the latest app version (3.0.28) either. They symptom was that they stalled at the “Updating Firmware” page (“Your firmware update is taking longer than expected”). Based on some of the comments here I decided to try an old iPad 10.5 Pro. Et voila, the upgrade succeeded.

[RGOLD]

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I try to move device to a group. It tries to switch to Bluetooth and hangs. What can I say? crappy software….

[androgil]

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The latest iOS App version 3.0.28 (1112) did solve my problem. After manually connecting to the faucet (HT25-0000) via Bluetooth and updating the Firmware (0041) the app asked for a reset (5 times pressing the faucets button) and everything worked again.

[msaurer10]

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No Android update?

[markanddia]

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Got the firmware to work . Updated the app .
Removed the device and installed.
Firmware started and was able to setup up the sprinkler time. Works now.

[Hercule Poirot]

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The same here.
The timer would not communicate with the iOS app until both the hub and the timer were removed from the app, reset to factory settings (press the button 5 times on each) and added to the app anew.
All works now.

[msaurer10]

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All works now for me too. (although the battery level does not show) Thank you, Orbit!

[jonnyhubcap]

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All good here as well. Set up one WiFi hub 2 connected timers. After deleting and reinstalling the app, I set up the hub device first, then timers. The firmware updates appeared to stzll out on each, and it required profane expletives, getting out of the app and restarting the app, then several different fidgety variations reconnecting, re-updating, going back a screen, etc. Finally everything became operational. Orbit, your product functionality is amazing. You could do yourself a great favor by improving your install and update software. No need to make angry chimps out of us who want to succeed with your products. Hire the right user experience consultant and developer. Anyway, I’m excited to back in the newly watered dirt where the real bugs are. Thanks to all the community members and Orbit folks who got this resolved.

[FlyinLimey]

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Respect and shout out to Orbit here!! I followed this topic, the issue which arose 5/22 and reached out today via their chat. Within minutes we addressed the issue and I had a warranty replacement process completed. Great support addressing this issue!! Thanks for the help, satisfied user!

[tombammann]

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Hi imabanana, welcome! Now, heed my advice. If you’re within your return period, do it. Buy something else instead. This is the best advice you’ll get all year from anyone. Most of us here still suffering through issues are people that started buying these devices many years ago, slowly bought into it more and more and completed our whole house gardens with these faucet controllers, all on the promise that there were more features coming (such as where they all will behave as a single device, not as individual controllers, so they are supposed to be able to prevent concurrent watering). But the company was sold years ago, and is no longer invest 1 cent in R&D, or feature improvements via firmware. It’s old firmware on old tech.

[tombammann]

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Is there a fixed android app yet?

[tombammann]

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Those who have got the updated iOS (or Android?) app, and your firmware updated, what model faucet and what firmware revision are you now on? I’m on Android, app updated 26th May, Faucet model HT25-0000, Firmware 0041, and it still keeps wanting to update firmware, but failing. “Your firmware update is taking longer than expected”, and never completes. Hub is the v1, BH!-0001, Firmware 0030, no updates available for it.

[[email protected]]

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Still doesn’t work for me…. Updated ios, reinstalled app, deleted devices. I have 2 timers, one is fine because the batteries were dead the other is blinking blue then green/yellow. I can’t connect the device after taking batteries out, hitting on/off 5 times, holding down the on/ off button for 12 seconds. I have tried all the things. Any fix from orbit yet or is this a brick?

[YardTec]

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The only fix found is to fine the old Bluetooth device you own or barrower. Using my oldest iPad for programming the Timer work the best. Programming with my newer iPhone is the reason I have issues.
At this point I would not update any firmware on any timers still working. Out of 5 timers, and I have only 3 truly useable. The other have different issue with program. One won’t delete schedules and other battery reading 40% with new batteries. Yet change to a different program screen the batteries show full charged. All because my iPhone was used to program them.

[Author]

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