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  • in reply to: Firmware update failed #81415
    Riderjp94
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    Just a heads up, it won’t fix the bricked units. They need to warranty those. Any new devices shouldn’t be powered on until the app update or else those will get bricked as well.

    In order to update firmware on a device, the old firmware gets removed and then the app pushes the new firmware onto the device. The app currently isn’t able to push the new firmwares to the devices, so there is no firmware at all on the devices and can’t be installed by the user.

    in reply to: Firmware update failed #81411
    Riderjp94
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    They are warrantying my 3 devices and told me not to power them up until the app is fixed. They are working on the app currently.

    in reply to: Firmware update failed #81410
    Riderjp94
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    Talking with customer service, it is a problem with the app. I am still on hold with them because I brought up the concern of a bricked device. I am hoping once the app bug gets fixed those blinking white devices will be able to be updated and won’t be bricked, but the agent said they are still concerned they are bricked but need to hear from the design side.

    in reply to: Firmware update failed #81406
    Riderjp94
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    I have gotten the opposite of joy from customer support. I was told they can’t replace anything because they are having a big firmware issue right now. Not great when you just put in new sod and need to water multiple times a day. Also pissed that I kept getting disconnected from their online chat until their online chat just stopped allowing me to connect to a support agent. Gonna have a fun call with a supervisor tomorrow!

Viewing 4 posts - 1 through 4 (of 4 total)