Firmware update failed

[dana]

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I’ve had similar problems with the chat interface too. Very frustrating! I wonder if this problem is specific to IOS?

[Riderjp94]

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Talking with customer service, it is a problem with the app. I am still on hold with them because I brought up the concern of a bricked device. I am hoping once the app bug gets fixed those blinking white devices will be able to be updated and won’t be bricked, but the agent said they are still concerned they are bricked but need to hear from the design side.

[Riderjp94]

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They are warrantying my 3 devices and told me not to power them up until the app is fixed. They are working on the app currently.

[TryingToFixThings]

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I finally got it to work!

Background: I just purchased the B-hyve Smart Hose Faucet Timer with WiFi Hub. I followed the setup instructions which worked until the firmware update step on the Smart Hose Timer. The device was stuck in an “update” mode with the intermittent blinking white light. I tried resetting, removing the device, connecting with bluetooth, etc. WCHERTKO’s post suggested that the firmware update will work on Android — I had been using iOS (iPhone).

The Fix: I booted an old android phone (Samsung Galaxy S7), downloaded the B-hyve app and logged in. The app automatically had my devices listed and I selected the Smart Hose Timer — it took a moment for the bluetooth to connect — and then I selected firmware update. This time, the update actually worked! It took a few minutes with the progress bar/upload process — but when the firmware update completed, the blinking light switched to the “Searching for Hub” sequence (blue/yellow). I went outside, reinstalled the pump on the hose, and then used my iPhone to try to connect. Although it listed the device, the Smart Hose Timer was offline and would not connect to bluetooth control. I noted that the WiFi Hub was connected and working well. I pressed the button on the Smart Hose Timer five times to reset the timer to factor/make it re-pair. The light switched to blinking blue (unprovisioned mode) after flashing orange for a few seconds. I tried connecting again and it did not work until I tried to “add a device” – the plus sign. I first chose the option with the timer and the hub… but that did not work because it looks for the hub first and the hub was already connected. I then chose the option with only the smart timer (gen1) and it immediately said, is this the device you want to connect showing the Mac address. I said yes and the new timer went through its calibration and setup process and replaced the old device entry. So, I ended up with the right number of devices and entries in the end. Everything seems to work great now. I tested it for a few minutes!

I hope this helps Orbit and everyone else!

[crpeck]

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I just got a spanky new 21004 timer & hub, got the wifi hub setup no problem, issues with the timer. Support just told me the update firmware is broke, looks like it’s been liege that for over a week? That makes my new timer useless. I’m going out of town next week, was hoping to use it. The timer is blinking blue.

[cykick]

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I talked to orbit rep today 5/10/23. They said they are pushing out an update on the app to fix bricked units this weekend. Let’s hope so.

[Riderjp94]

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Just a heads up, it won’t fix the bricked units. They need to warranty those. Any new devices shouldn’t be powered on until the app update or else those will get bricked as well.

In order to update firmware on a device, the old firmware gets removed and then the app pushes the new firmware onto the device. The app currently isn’t able to push the new firmwares to the devices, so there is no firmware at all on the devices and can’t be installed by the user.

[cykick]

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I tried to ask for that. I will call them for a replacement. Mine is bricked and haven’t even been a year. Thanks for the heads up

[TryingToFixThings]

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Are you sure your device is “bricked”? I thought mine was for a long time because it was stuck in “update mode” – the blinking white light, but the android device was able to push a firmware update whereas the iOS had constant disconnects — all over bluetooth. I posted my steps previously.

[kba26]

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I also talked to support this morning and they said the update by this weekend *should* fix currently inoperable units. But I also asked if I should disconnect any still working devices and the chat abruptly ended, so I’m taking all that with a big grain of salt.

I’ll give them until next week before asking for replacements since I’m too busy to deal with it now anyway, so we’ll see.

[cykick]

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Maybe andriod is able to push that through. iOS waiting forever and then disconnects. White blinking light constantly.

[crpeck]

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Is this working for Android now?

[jonnyhubcap]

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FOLLOW-UP and a question from chat with customer support. Judean advises that the fix and the firmware update will come before Monday 15 May. However, Judean dropped me from the chat and did not answer my two remaining questions. 1) How will it be implemented? 2) Will somone need to be onsite with the hose monitors for them to update and then properly connect to the B-hyve hub and the app? Like CRPECK (posting above) I likely will not be at the house when the update arrive, and need to water the garden remotely. Does anyone know if the update can be pushed to an wonky, intermittent connection with the current firmware? If I wipe the information relating to these monitors, and don’t use the auto-install update, then the hub and the 21005 facet timer maintain a connection that goes on and off, cycling through this every few seconds. Will that brief connection form enough of a connection to permit the firmware fix to be started and then implemented?

[ksbucholz]

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I have 4 timers with the same issue with the blinking white light after attempting the firmware update. I really hope Orbit gets this fixed real fast.

[chrdavis]

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Just received 2 new faucets and tried to install. Both failed during firmware install and now have white blinking lights. Guess I will send them back. Sounds like a serious issue on their end.

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