May 11, 2023 at 11:19 am #81428crpeckParticipantPoints: 5May 11, 2023 at 11:25 am #81429May 11, 2023 at 12:41 pm #81430Gregreed52ParticipantPoints: 3May 11, 2023 at 12:54 pm #81431ksbucholzParticipantPoints: 4May 11, 2023 at 1:29 pm #81432KenjiParticipantPoints: 3May 11, 2023 at 2:08 pm #81433May 11, 2023 at 2:35 pm #81434Chris JohnsonParticipantPoints: 3::
Can’t connect to wifi, and can’t set any zone, so can’t water manually, vía Bluetooth. Can’t update firmware neither; maybe this has something to do with all the failure. This is definitely not what I expected.
Support here in Chile don’t know how to help and I urgently need to water the garden.May 11, 2023 at 2:38 pm #81435TryingToFixThingsParticipantPoints: 7May 11, 2023 at 3:26 pm #81436::
Yes, that is a great point! I’m in IT so I know technology well. However, I did not think of the Bluetooth chip/version being it. That makes a lot of sense! So at this point – 2 out of 4 timers have been fixed using this old phone. The system is still acting a little strange though. Intermittent dropouts and having to connect via Bluetooth instead of Wi-Fi. But at least this was able to fix 2 of the timers that I am now able to use while I get the other two Warranty replaced (hopefully).May 11, 2023 at 3:59 pm #81437May 11, 2023 at 5:26 pm #81438May 11, 2023 at 5:31 pm #81439May 11, 2023 at 6:03 pm #81440TryingToFixThingsParticipantPoints: 7::
Interesting that two worked and two did not work. I am NOT in IT. In case it is helpful to others, the hardware version for my timer that did succeed in the firmware update is HT25-0000 (as found in the app when selecting the “Device Information”). I had originally purchased Orbit package 21004. The connection to my unit is not dropping out – but I have the WIFI (to Bluetooth) HUB located approximately 15 feet away from the timer with one external wall in between. New batteries were in the timer at the time of firmware update.May 11, 2023 at 7:30 pm #81441::
*** UPDATE 2 ***
Dropouts are increasing. Had never experienced these issues before. Also, I am experiencing different behavior between the b-hyve app on the Note 5 (Android) vs my Note 22 (Android). Clearly, there are issues between latest/legacy firmware <—> b-hyve app. When this system work(ed/s) – it is a beautiful thing. Hopefully, Orbit’s development team can determine the root cause. And sooner better than later.May 11, 2023 at 7:30 pm #81442::
I just talked with a customer service rep that claimed that the units flashing the white LED will work once they have resolved the firmware issue. So the advice is to wait, timers do not need to be returned or replaced. It would be nice if they could advertise when the fix is made. But when it is, the update should work.
Also, I was told that the timer gets its wifi settings from the hub so the phone’s wifi settings shouldn’t matter.
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