Firmware update failed

[crpeck]

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I just tried it on an Android device (well, Amazon Kindle Fire with the app side loaded) and it did the same thing, failed!

[msaurer10]

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Add me to the list. I have 4 timers now that are all failing with the intermittent white blinking light. They were all working just fine before the attempted firmware update.

[Gregreed52]

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5-11-23 Phone support said an upgrade for the phone app will be available this week. I plan to check daily to see if one becomes available.

[ksbucholz]

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Are they be updating the App? How will we know when the firmware update will be available? Will we just need to try to update the firmware on the timer each day to see if it works?

[Kenji]

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Also have 2 bricked newly purchased hose timer(gen 1). The Android old phone work-around didn’t work for me.

[msaurer10]

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Old Samsung Note 5 – b-hyve app – was able to update firmware on 2 timers. Now working. More details to follow…

[Chris Johnson]

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Can’t connect to wifi, and can’t set any zone, so can’t water manually, vía Bluetooth. Can’t update firmware neither; maybe this has something to do with all the failure. This is definitely not what I expected.
Support here in Chile don’t know how to help and I urgently need to water the garden.

[TryingToFixThings]

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Re:MSAURER1. I also got it to work with an old Samsung Galaxy S7. I wonder if it needs an older Bluetooth chip like 4.2 instead of 5 or something specific to Samsung.

[msaurer10]

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RE: TRYINGTOFIXTHINGS

Yes, that is a great point! I’m in IT so I know technology well. However, I did not think of the Bluetooth chip/version being it. That makes a lot of sense! So at this point – 2 out of 4 timers have been fixed using this old phone. The system is still acting a little strange though. Intermittent dropouts and having to connect via Bluetooth instead of Wi-Fi. But at least this was able to fix 2 of the timers that I am now able to use while I get the other two Warranty replaced (hopefully).

[msaurer10]

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*** UPDATE ***

The other two are still stuck. They both absolutely refuse to connect like the other two did. Both still flash whitish/blueish color every few seconds. Will probably wait until the pending update and try again before going through the warranty process.

[dana]

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I am very annoyed that the chatbot hangs up on me after providing my email address. When I try to do a warranty request via the website, I am forced to to chat system.

[dana]

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Also, I should mention that I was never contacted by customer support after the escalation of my issue. I was promised they would contact me in 24-48 hours. Clearly Orbit is lacking maturity in both software processes and customer support processes.

[TryingToFixThings]

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RE: MSAURER10

Interesting that two worked and two did not work. I am NOT in IT. In case it is helpful to others, the hardware version for my timer that did succeed in the firmware update is HT25-0000 (as found in the app when selecting the “Device Information”). I had originally purchased Orbit package 21004. The connection to my unit is not dropping out – but I have the WIFI (to Bluetooth) HUB located approximately 15 feet away from the timer with one external wall in between. New batteries were in the timer at the time of firmware update.

[msaurer10]

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*** UPDATE 2 ***

Dropouts are increasing. Had never experienced these issues before. Also, I am experiencing different behavior between the b-hyve app on the Note 5 (Android) vs my Note 22 (Android). Clearly, there are issues between latest/legacy firmware <—> b-hyve app. When this system work(ed/s) – it is a beautiful thing. Hopefully, Orbit’s development team can determine the root cause. And sooner better than later.

[dana]

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I just talked with a customer service rep that claimed that the units flashing the white LED will work once they have resolved the firmware issue. So the advice is to wait, timers do not need to be returned or replaced. It would be nice if they could advertise when the fix is made. But when it is, the update should work.

Also, I was told that the timer gets its wifi settings from the hub so the phone’s wifi settings shouldn’t matter.

[Author]

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