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  • in reply to: Firmware update failed #81440
    TryingToFixThings
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    RE: MSAURER10

    Interesting that two worked and two did not work. I am NOT in IT. In case it is helpful to others, the hardware version for my timer that did succeed in the firmware update is HT25-0000 (as found in the app when selecting the “Device Information”). I had originally purchased Orbit package 21004. The connection to my unit is not dropping out – but I have the WIFI (to Bluetooth) HUB located approximately 15 feet away from the timer with one external wall in between. New batteries were in the timer at the time of firmware update.

    in reply to: Firmware update failed #81435
    TryingToFixThings
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    Re:MSAURER1. I also got it to work with an old Samsung Galaxy S7. I wonder if it needs an older Bluetooth chip like 4.2 instead of 5 or something specific to Samsung.

    in reply to: Timer Not Working #81423
    TryingToFixThings
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    When I had the unprovisioned error, I had to re-add the device by clicking on the plus sign. The new device entry simply overwrote the old one probably because the Mac addresses matched. My device re-ran calibration and the rest of setup.

    in reply to: Firmware update failed #81417
    TryingToFixThings
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    Are you sure your device is “bricked”? I thought mine was for a long time because it was stuck in “update mode” – the blinking white light, but the android device was able to push a firmware update whereas the iOS had constant disconnects — all over bluetooth. I posted my steps previously.

    in reply to: Firmware update failed #81412
    TryingToFixThings
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    I finally got it to work!

    Background: I just purchased the B-hyve Smart Hose Faucet Timer with WiFi Hub. I followed the setup instructions which worked until the firmware update step on the Smart Hose Timer. The device was stuck in an “update” mode with the intermittent blinking white light. I tried resetting, removing the device, connecting with bluetooth, etc. WCHERTKO’s post suggested that the firmware update will work on Android — I had been using iOS (iPhone).

    The Fix: I booted an old android phone (Samsung Galaxy S7), downloaded the B-hyve app and logged in. The app automatically had my devices listed and I selected the Smart Hose Timer — it took a moment for the bluetooth to connect — and then I selected firmware update. This time, the update actually worked! It took a few minutes with the progress bar/upload process — but when the firmware update completed, the blinking light switched to the “Searching for Hub” sequence (blue/yellow). I went outside, reinstalled the pump on the hose, and then used my iPhone to try to connect. Although it listed the device, the Smart Hose Timer was offline and would not connect to bluetooth control. I noted that the WiFi Hub was connected and working well. I pressed the button on the Smart Hose Timer five times to reset the timer to factor/make it re-pair. The light switched to blinking blue (unprovisioned mode) after flashing orange for a few seconds. I tried connecting again and it did not work until I tried to “add a device” – the plus sign. I first chose the option with the timer and the hub… but that did not work because it looks for the hub first and the hub was already connected. I then chose the option with only the smart timer (gen1) and it immediately said, is this the device you want to connect showing the Mac address. I said yes and the new timer went through its calibration and setup process and replaced the old device entry. So, I ended up with the right number of devices and entries in the end. Everything seems to work great now. I tested it for a few minutes!

    I hope this helps Orbit and everyone else!

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