Due to the size and weight of most of our Orbit products, we do not have the ability to ship to PO boxes. If you enter a PO box into the shipping address during checking out, the order will go through at that time but will be canceled shortly after and you will have to…Read More »
Tag Archives: Store
You can now cancel an order through our website within the first few hours of processing for any reason and this article will help guide you through that process. Once you have gotten through the checkout process, you will need to either create an account under the same email you used to create the order,…Read More »
If you are looking for the model number on your Orbit device, then this article should help with finding that. Most of our products will have the model number located somewhere on the device, so be sure to check whatever product you have to see if the model is available. Another option for finding the…Read More »
If you get a call/chat/email from a delivery driver, or someone who works with our warehouses about dropping off a delivery, then this article will help with directing them to the correct place. IMPORTANT *Do NOT provide the address to them – If they are delivering and aren’t sure where to go, they need to…Read More »
The Orbit Store carries a selection of about 400 unique products. If you are trying to find information about an Orbit product that isn’t sold on the Orbit Store, click here and enter the product name or model number into the Search Box. Back to Support pageTags: Store
The email that is used for the Orbitonline.com store, is not able to be used for either the Orbit Sprinkler System Designer, or the B-hyve app. They will need to create a password for each in order to log in correctly. Back to Support pageTags: Account, B-hyve, Internal, OSSD, Store
We are unable to change the shipping address and you will need to reach out to the shipping company once it ships to see if the address can be changed. If you need a change before the order is done processing (typically only takes a few hours), you can cancel your order. The steps to…Read More »
If you are looking for an item on Orbitonline.com and see that it is showing out of stock, then there will be an option to sign up for an email letting you know once the product is back in stock. Once you enter your email and check the box to the left of the “I Agree to the…Read More »
If you are using one of our products and find yourself needing a warranty replacement, and have questions about how our process works then this article should help with that. To get started on our Warranty process, please click here. That link will take you directly to our warranty website, where you can click on “start warranty…Read More »
Privacy Policy INTRODUCTION Orbit Irrigation Products LLC. (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website (http://www.orbitonline.com and subsidiary sites) (our “Website”) and our…Read More »