To reach out to our Customer Care team please use one of the methods listed here. Once you click that link, you will be able to reach out to us in one of the following ways: – Schedule a call-back (If you choose this option then you will be able to schedule a callback with us,…Read More »
Tag Archives: troubleshooting
There can be a few different possible causes when this issue occurs. First, we need to be sure the sprinkler wire from the valve(s) is fully inserted in the terminal. You will want to remove the wire and reinsert it. If your terminal uses screws, please make sure they’re tightened. To ensure the wiring is…Read More »
The “No AC” message means there is no electrical power flowing to the B-hyve device, which could be due to no connection, a bad connection or a power outage. If you know the rest of your home is receiving power, then we can cross power outages off our possible cause list and move on to…Read More »
If your B-hyve Device is not keeping time, using an incorrect time or your programs are turning on at random times, then this article should help with that. There can be a few steps that can help address this issue. First, we’d recommend power cycling the B-hyve device. To power cycle, simply unplug the device…Read More »
If you have a B-hyve Hose Timer that is not working, this guide should help you. This is often the result of water intrusion. While it is connected to a source of water, the Hose Timer is water-resistant, not waterproof. We do recommend immediately removing it from the faucet should it become non-responsive, opening the…Read More »
To help address this, I’d like you to try removing the battery tray, wait 30 seconds, and then reinsert it, making sure the tray is fully inserted. You’ll want to complete this step with the faucet turned off or the hose timer removed from it, to ensure water doesn’t get into the body of the…Read More »
I understand that water isn’t flowing from the Hose Timer even though a program is running. To help address this, I’d like you to try removing the battery tray, wait 30 seconds, and then reinsert it, making sure the tray is fully inserted. You’ll want to complete this step with the faucet turned off or…Read More »
Sometimes your timer can leak from the connection to the faucet, and other times it can leak near the outlet, where you connect your hose. Here are a few things you can try to resolve this leak. This can be caused by the washer located in the inlet of the device. First, ensure that the…Read More »
If your timer is showing “No AC” on the display, then this guide will walk you through how to fix it. Is your timer plugged into an outlet or hardwired into your house current? If it is hardwired, you’ll need to reset the breaker the timer is attached to. If it is plugged into an outlet,…Read More »
What does No AC mean? Alternating current is how homes and buildings are wired. No AC stands for No Alternating Current. In other words, there is a problem with the electricity in or out of your timer. “No AC” Show Solid Let’s plug something else into the outlet to make sure it is working. Blow…Read More »